DESCRIPTION

EMPLOYMENT TYPE
Full-time, Part-time positions also available

WHAT IS ZAYZOON?

ZayZoon is a socially responsible FinTech (financial technology) company that was created to end predatory lending.  We partner and integrate with payroll companies to provide employees with access to wages on-demand.  This is important because 67% of millennials who represent the largest working population live paycheque to paycheque.    This puts them into a difficult situation between banks that earn over $30B in overdraft fees and predatory lenders that charge upwards of 500% interest.

ZayZoon’s on-demand access to wages has given employees control over their paycheque, reduced financial stress and eliminated the need to take on debt.

At ZayZoon, we’re all about providing a the best experience for all our customers, and making sure our customers know they are part of the #ZayZoonFamily. Our Customer Experience team is essential to our success, so we’re looking for Customer Experience Agents to join our team and keep ZayZoon at the top of its game.

As a Customer Experience Agent, you will be responsible for providing support and guidance for our ZayZoon users via in-app chat, email, social media and telephone. You are a multi-tasking ninja who thrives in fast-paced working environments, and works well under pressure. You’re empathetic, patient, and sensible when it comes to dealing with people, and you know how to lighten up with mood with the right emoji (or two).

ZayZoon is a fast paced Calgary start-up with a culture that focuses on hustle!  Our core values centre around fun, tenacity and supportiveness.  We all thrive on moving the needle and having the ability to individually and collectively make a difference for our customers, our team and the company!

RESPONSIBILITIES

  1. You will be one of the main points of contact for ZayZoon users, responding to issues and feedback
  2. You will monitor and respond to users’ inquiries via in-app chat, email, social media and telephone
  3. You will monitor money transfers, account balances, and changing customer details
  4. You will support our social media through re-tweets, customer responses, and related posts
  5. You’ll report any bugs or crash reports to our tech team and communicate to the user on our progress
  6. You’ll champion ZayZoon’s vision to provide responsible financial products to help empower an underserved generation of employees!

 

REQUIREMENTS

  1. A desire to innovate and explore new ways of doing things through creativity and open mindedness
  2. Clear, honest and transparent communicator who would rather overshare the truth than obscure it
  3. A drive to always be learning and growing while passionately striving for results. A self-starter able to learn new tools quickly and work in a fast evolving environment.
  4. Experience with customer messaging platforms such as Intercom, Zendesk, UserVoice, etc. and/or experience in responding to customer inquiries via e-mail and phone
  5. Hard-working, detail-oriented, and efficient in managing multiple conversations with various users
  6. Social media savvy on platforms such as Twitter, Facebook, Instagram and LinkedIn
  7. Comfortable working outside of the traditional 9-5 work schedule to offer exceptional support to all our users

 

WORKING AT ZAYZOON

We invest time and resources into making sure ZayZoon is as good as the people we hire. Just some of the reasons to apply:

  • Solve an important problem with an exceptional team
  • Office gym, squash court and golf simulator!
  • Fun work environment with a family first value of beliefs
  • Health and dental benefits

Sound like the job for you?

Got what it takes to work with us? Great! Send us a link to your resumé or portfolio to become part of our talent pool.

Drop your resumé here

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